Shipping policy
The Curious Play Shop Shipping Policy
Processing Time
All orders are processed within 2-3 business days of purchase. This does not include Saturday or Sunday. Processing time is the time it takes us to carefully prepare and pack your order before it's handed off to USPS. Processing time is separate from shipping time so your total delivery time will be your processing time plus your chosen shipping method's estimated transit time.
Shipping Timeframes
We ship all orders via The United States Postal Service (USPS) so we quote approximate shipping time based on their current shipping label types. At checkout, you can choose from the following shipping options:
- USPS Ground Advantage (Standard) – Estimated delivery in approximately 3-7 business days.
- USPS Priority Mail (Expedited) – Estimated delivery in approximately 2–4 business days after processing
- USPS Priority Mail Express – Estimated delivery in 1–2 business days after processing (fastest option)
Tracking Your Order
Once your order has shipped, you will automatically receive a shipping confirmation email with your tracking number. You can track your package by visiting www.usps.com and copying the tracking number into the Search Tracking box.
Wrong Address
If you entered the wrong address, please reach out to us ASAP via email: sull@curiousplayshop.com. Once in transit, we're unable to update the address.
Damaged in Transit
If your package arrives damaged, please send us clear pictures via email so that we may file a claim with USPS and provide a resolution.
Lost in Transit
USPS does not consider packages lost until at least 15 days after the estimated delivery date for standard shipping, or 7 days for Priority Mail and Priority Mail Express. If your tracking has not updated and your package has not arrived within these timeframes, please contact us at sull@curiousplayshop.com and we will work with USPS to locate your shipment or find a resolution.
Questions
Please contact us at sull@curiousplayshop.com and we'll be happy to help!